One of Australia’s largest domestic airline services, Virgin Australia had humble beginnings. It commenced functioning on 31st August 2000 under a different brand name with two aircrafts, on a single route. However, its fortunes changed after the decapitation of Ansett Australia- a major domestic brand. Since then it has grown organically under the tutelage of its founder Richard Branson and now serves over forty-two major Australian cities. It is now famed for being the largest airline by fleet in Australia. Since it became functional it was won a lot of accolades in different capacities.
The company as a whole and many of its employees has won five 2009 service excellence awards of the Customer Service Institute of Australia. Ever since it was branded as the most economic airline service in the Asia Pacific region in the Skytrax 2002 airline survey, it has been followed up with a host of other awards from different international organizations. It also garnered awards for being an appealing employer in 2015. The company also set-up the Virgin Australia Customer service USA, in case any issue crops up that has a potential in disrupting your smooth flying experience.
The quality of service remains untainted; however there were some turbulent times that the airline had to go through. The real facts, however paint a more hopeful picture. In comparison to the other airlines of the world, the problems it has gone through might seem trivial to some. Here are some problems that one might encounter in their interaction with the company.
The problems that the companies are laced with might seem pretty unique but there are always ways to find a remedy for these problems. The Virgin Australia has an efficient team of people who will leave no stones unturned to redress your grievances. For enquires you can dial up the Virgin Australia customer service number to know better about their policies, your flight status, refund and baggage claims. These dedicated groups of individuals are adept at handling specialized problems which is what makes the establishment such a professional one. The customer service is at your beck and call all around the clock and will help you solve your problems in a flash
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